mdm97 FAQ — Full List
From deposits and withdrawals to security, from casino games to customer service — the questions players ask most often, answered clearly in Burmese.
This FAQ page was created so mdm97 can answer players' questions without delay. Over 20 of the most common questions about deposits, withdrawals, account security, customer service, and live casino games are answered across 5 sections. If you can't find the answer you're looking for here, you can contact our 24/7 customer support team directly.
Customer Service
Yes, mdm97's customer support team operates fully in Burmese.
Whether it's a payment issue, account problem, or game-related question, our team can explain and respond
directly in Burmese. No need to worry about language barriers — just reach out straight away.
mdm97's customer support is available 24 hours a day, 7 days a week.
Whether it's early morning, late at night, or a public holiday, help is always available
in Myanmar Standard Time (MMT, UTC+6:30), so players can get assistance whenever they need it.
mdm97 has 2 contact channels. The first is Live Chat, where you can
talk directly on the website in real time. The second is email, which you can
send to [email protected]. Please note that these two are the only official contact channels.
To get faster service, please prepare the following in advance —
your account username, the approximate time the issue occurred,
and if it's a deposit or withdrawal matter, the transaction reference code and a screenshot.
Having these details ready will help the support team assist you more quickly.
mdm97's support team reads and reviews emails promptly. However,
for urgent matters that need an immediate reply, using Live Chat is
more suitable. For emails, providing your account details and a clear description of the issue
will result in a faster response.
Withdrawal Methods
The minimum withdrawal amount at mdm97 is 30,000 Ks.
Requests below this amount cannot be processed.
This minimum applies regardless of whether you withdraw via KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer.
mdm97 works to ensure fast and reliable transfers. Normally,
funds arrive within 5 to 30 minutes after the request is confirmed.
Please understand that occasional delays may occur due to bank system or e-wallet service issues on the provider's end.
Withdrawals are sent only to a wallet or bank account registered in the player's own name.
Transfers to a third party's wallet or an account under a different name will not be made.
This policy is in place to protect players' financial security.
Yes, the withdrawal service runs 24/7 without interruption.
Whether it's late at night or a weekend, you can submit a withdrawal request at any time the relevant e-wallet or bank service is open.
The standard processing time of 5–30 minutes applies at night as well, as long as the relevant e-wallet is operational.
Security and Personal Data
mdm97 protects players' personal information and financial data
using SSL encryption technology. Data is encrypted throughout the entire process
so that no third party can access it. For more details, see our
Privacy Policy.
Never share these under any circumstances. mdm97's official staff will never ask for your OTP code,
password or bank PIN at any time.
If anyone asks for these, they may be attempting to access your account without permission —
report it immediately to our support team via Live Chat.
Change your password immediately as a first step.
Then contact our support team via Live Chat or at [email protected] with full details and request a suspension. We will review any suspicious access and take steps to protect your account.
Check that the address bar in your browser shows https://mdm97.im.
There should be a lock icon (🔒) before "https". If the URL has even a small difference
(e.g. mdm-97 or mdm970), it is a fake site. Using a trusted browser
bookmark will help you avoid this problem.
Set a strong password — choose one that is at least 8 characters long and includes letters, numbers and symbols. Change your password regularly.
Never enter your mdm97 login details on any external platform.
Do not click on suspicious links.
How to Deposit
Log in to your mdm97 account and select Wave Money in the Deposit section.
Transfer the specified amount to the Wave Money number provided, then enter the transaction code
and submit. It will be verified quickly and reflected in your account.
The minimum deposit via Wave Money is 20,000 Ks.
In some cases there may be a slight delay depending on the bank or e-wallet's server.
Keep your transfer reference code or screenshot
and contact our support team immediately via Live Chat.
We will look into it and resolve it promptly.
Yes, KBZPay is one of the most widely used deposit methods at mdm97.
Select KBZPay in the Deposit section, then Pay or Transfer the given amount to the account number
using the KBZPay app. Copy in the Transaction ID and confirm.
The minimum deposit via KBZPay is also 20,000 Ks.
KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer — the minimum deposit amount by any method
is 20,000 Ks. Deposits below this amount cannot be processed. On your first
deposit of at least 20,000 Ks, you will also receive a 100% Welcome Bonus.
Yes, first-time depositors at mdm97 can receive a 100% Welcome Bonus
of up to 500,000 Ks.
For example — deposit 20,000 Ks and you get a 20,000 Ks bonus, giving you 40,000 Ks to play with.
The wagering requirement to withdraw the bonus is 25x the bonus amount
(20,000 Ks × 25 = 500,000 Ks).
Online Casino Games
mdm97's Live Casino has tables with a range of bet sizes to suit players at every level. Players who want to start with smaller amounts can find tables with low minimum bets, while high-limit rooms are also available for those who prefer higher stakes.
Dragon Tiger is a straightforward card game where the dealer gives one card each to the Dragon side and the Tiger side. Players predict whether Dragon will win, Tiger will win,
or it will be a Tie.
The side with the higher card wins — making it very easy to pick up and play.
In Baccarat, players choose Player, Banker,
or Tie. Here, Player does not mean you are playing your own hand —
it simply refers to the side you are betting on. Whichever side gets
a hand closest to 9 wins. mdm97's Live Baccarat is popular for having
Myanmar-speaking dealers.
Yes, you can access mdm97's Live Casino directly through your smartphone browser
without downloading an extra app. With a good internet
connection, you can enjoy high-quality video streaming with live dealers
right on your phone screen.
In Roulette, players can place bets on Red/Black,
Odd/Even, a specific number, or groups
of numbers. The result is determined by where the ball lands. mdm97 Live
Casino offers multiple Roulette variants and you can play directly with dealers.
Yes, mdm97 has 5 VIP levels: Bronze, Silver, Gold,
Platinum, and Diamond. As you move up, you earn more weekly Cashback
— from 0.3% at Bronze up to 1.5% at Diamond. Your VIP level goes up
based on how much you play casino games.
Ask our support team directly
If you cannot find the answer you are looking for in this FAQ, mdm97's customer support team is available 24 hours a day, 7 days a week in Myanmar language.
Log in to mdm97 and open Live Chat